Individual skill

telco-support-triage

Resolve telco support tickets, cases, and enterprise response packages using a shared support console REST API. Use when asked to classify service tickets, triage mobile or enterprise cases, prepare client complaint response packages, analyze queue quality, or recover mobile-data worklists from a telecom operator's support-console API. Typical triggers include CSV ticket batches, JSON case queues, enterprise complaint emails paired with response requirements, or mobile-data worklists with customer preferences.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/codex/fewshot_attempt_02/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 4,689 bytes
agents/openai.yamlasset · 249 bytes
references/api_endpoints.mddoc · 5,188 bytes
references/classification_rules.mddoc · 6,967 bytes

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# Telco Support Triage

## Overview

Use the shared support console API to fetch the records needed for each task,
then classify items and produce structured JSON output matching the provided
answer template. Every task follows the same pattern: read the payload file(s),
call the relevant API endpoints for each listed identifier, map the evidence to
classifications using the decision rules below, and output JSON that conforms
exactly to the answer template.

**Never guess.** Fetch every record from the API. If an API call fails or
returns no data, treat that as actionable evidence (e.g., invalid account,
auth failure).