Individual skill

support-console-ops

Resolve support-console JSON tasks for offline service tickets, contact-center case queues, mobile-data recovery, queue-quality reviews, and enterprise export complaint packages. Use when the prompt references ticket batches, queue snapshots, case queues, mobile-data worklists, or export complaint evidence and requires a JSON answer matching a template.

experiments/codex_skill_creator_comparison_gpt5_5_xhigh/reports/skills/task_group_003/fewshot/deepagents/fewshot_attempt_01/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 2,259 bytes
references/support-console.mddoc · 3,446 bytes

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# Support Console Ops

## Overview

Use this skill for staged support-console problems. Read the prompt payloads first, identify the task family, and fetch only the records needed from the support-console API. Keep the final answer JSON-only and match the template exactly.

## Workflow

1. Read the payload type and answer template.
2. Open [references/support-console.md](references/support-console.md) for the endpoint map and decision rules.
3. Look up the relevant records by ID, service area, line, device, bill, outage, incident, or account.
4. Apply the matching workflow below.
5. Emit only the requested JSON, preserving the required order and field names.