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escalation-design
When and how AI should escalate to humans, refuse, or ask for clarification.
skills/ai-alignment-reasoning/escalation-design/SKILL.md
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# Escalation Design
Escalation is what happens when the AI reaches the boundary of what it should handle alone. Designing escalation well means the user gets help instead of a dead end — and the AI knows its limits.
## Escalation Triggers
The AI should escalate when:
- **Confidence is low**: The AI isn't sure its output is correct or helpful
- **Stakes are high**: The decision has significant consequences (financial, medical, legal, safety)
- **Emotional distress**: The user shows signs of crisis, distress, or vulnerability
- **Ambiguity is unresolvable**: The AI can't determine intent even after clarification
- **Scope boundary**: The request is outside what the AI is designed to handle
- **Policy boundary**: The request approaches or crosses a guardrail
- **Conflict**: The user disagrees with the AI and the disagreement can't be resolved
## Escalation Types
- **To human support**: Transfer to a human agent with full context
- **To the user themselves**: "This decision is yours to make" — handing back agency
- **To a specialist**: Routing to domain-specific help (medical, legal, technical)