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user-satisfaction-signals

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Interpreting implicit and explicit feedback — edits, regenerations, abandonment.

claude-plugin/evaluation/skills/user-satisfaction-signals/SKILL.md

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# User Satisfaction Signals
Users rarely tell you directly whether they're satisfied. Most satisfaction signals are implicit — buried in behavior patterns that you have to design systems to capture and interpret.
## Explicit Satisfaction Signals
These are signals users give intentionally:
- **Thumbs up/down**: Direct quality rating
- **Star ratings**: Graded satisfaction
- **Written feedback**: Comments about what worked or didn't
- **NPS or satisfaction surveys**: Periodic overall assessment
- **Feature requests**: Signals of engagement even when expressing a gap
## Implicit Satisfaction Signals
These are behavioral signals that indicate satisfaction or dissatisfaction:
**Positive signals:**
- Using the output as-is (no edits)
- Copying the output
- Returning to use the feature again
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