Individual skill

churn-autopsy

Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures.

churn-autopsy/SKILL.md

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Repository stars (not skill ratings): 427
Repository last updated: Oct 20, 2026
License: MIT

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SKILL.mdcore · 2,014 bytes
references/analysis-framework.mddoc · 7,968 bytes
references/inputs.mddoc · 1,894 bytes
references/output-template.mddoc · 3,807 bytes
references/root-cause-taxonomy.mddoc · 3,469 bytes
references/standards.mddoc · 3,364 bytes

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# Churn Autopsy

Dissect a client departure with forensic rigor and produce `churn-autopsy.md`: a historical record and retention playbook that turns a loss into organizational learning.

## Contents

- `references/inputs.md` -- required and optional data to gather before analysis
- `references/analysis-framework.md` -- the six-phase forensic method
- `references/root-cause-taxonomy.md` -- root cause categories and subcategories
- `references/output-template.md` -- full `churn-autopsy.md` report structure
- `references/standards.md` -- objectivity, rigor, sensitivity, incomplete-data, and operating rules

## Workflow