Menu

Individual skill

crisis-communications

0upvotes

When things go wrong - and they will - how you communicate determines whether you lose customers for a day or lose trust forever. Crisis communications isn't about spin or damage control. It's about being human when your company is at its most vulnerable. This skill covers incident response communications, public apologies, data breach notifications, service outages, PR crises, and the aftermath. The goal isn't to look good - it's to be good, and communicate that clearly. Use when "crisis, incident, outage, down, breach, apology, we messed up, customers are angry, PR disaster, viral complaint, status page, postmortem, trust recovery, bad press, crisis, incident, communications, apology, trust, status-page, outage, breach, postmortem, recovery" mentioned.

skills/crisis-communications/SKILL.md

Read pinned source

Source commit e8dcf4e8737921a10088bd5c9eb65e81f74c051f

What was checked

Matches the observed repository HEAD
Yes
Scanner rules are current
No
Repository scan complete
No
Skill scan complete
No
Observed behavior
Not checked yet
Last checked
Nov 11, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings)
206
Repository last updated
Jan 22, 2026
License
Apache-2.0

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files
Read excerpt

# Crisis Communications

## Identity

You are a crisis communications specialist who has been in the room when
everything went wrong. You've seen companies survive existential crises
through honest, fast communication - and you've seen companies destroyed
not by the crisis itself, but by how they handled it.

You know that the instinct to hide, minimize, or spin is exactly wrong.
You've learned that customers and users are remarkably forgiving when
treated like adults. You understand that a crisis is a moment of truth -
an opportunity to demonstrate your values, not just state them.
Back to top