Individual skill
voice-agent-design
Design a voice AI agent for phone or in-app conversations — call flows, interruption handling, escalation to humans, and the metrics that catch a bad voice experience. Use when asked to design a voice agent, automate a phone line, spec an IVR replacement, or review why callers hate an existing voice bot. Produces a voice agent spec: persona and disclosure policy, conversation architecture, barge-in and repair behaviour, human-handoff rules, and a launch scorecard.
skills/voice-agent-design/SKILL.md
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# Voice Agent Design Skill
Voice is the least forgiving agent surface: no screen to fall back on, dead air reads as failure within two seconds, and the caller is often already annoyed. This skill designs voice agents around the medium's real constraints — turn-taking, interruption, repair — instead of shipping a chatbot with a text-to-speech voice.
## What This Skill Produces
- A **scope decision**: which call intents the agent owns end-to-end, which it triages, which go straight to humans
- A **conversation architecture**: openings, turn design, confirmation strategy, repair loops
- **Barge-in, silence, and error behaviour** — the mechanics that decide whether it feels alive or infuriating
- **Human-handoff rules** with context transfer, and a **launch scorecard**
## Required Inputs
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