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office-hours-design

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Replace ad-hoc interruptions with office hours that actually get used — the slot design (cadence, length, format), the routing rules that tell people what goes there vs. what shouldn't wait, and the empty-hours and overflow failure modes handled in advance. Use when asked set up office hours, I'm interrupted constantly but want to stay accessible, my office hours sit empty, or design expert time for the team. Produces the slot design, the routing card, the facilitation format, and the tuning rules.

skills/office-hours-design/SKILL.md

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# Office Hours Design Skill

Office hours are a trade: the expert's interruptions get batched into scheduled availability, and everyone else gets *guaranteed access* instead of guilty pinging. The trade fails in two ways — hours nobody attends (usually a routing failure: people don't know what belongs there, or the barrier to showing up beats the barrier to pinging) and hours that overflow into triage. Both are design problems: the slot fits the actual demand pattern, the routing card tells people exactly what goes where (and what should *never* wait for Thursday), and the format makes showing up cheaper than interrupting.

## What This Skill Produces

- **The slot design** — cadence, length, and format (drop-in vs. bookable segments) matched to demand
- **The routing card** — goes-to-office-hours / ask-in-channel / never-waits — the three-way sort, postable
- **The session format** — the queue mechanics, the timebox-per-person, and the everyone-learns option (public answers)
- **The tuning rules** — the empty-hours and overflow diagnoses, and the adjustments each triggers

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