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Individual skill

apology-letter

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Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine apology — acknowledgement, taking responsibility, empathy for the impact, the concrete fix and prevention, and an offer to make it right — in the right tone, without excuses or non-apologies.

plugins/pm-crisis/skills/apology-letter/SKILL.md

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Nov 10, 2026
License
MIT

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# Apology Letter Skill

A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is
specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely
what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the
situation.

## Working from a brief

Given "apologise to a customer whose order we lost", **write the full apology anyway** — infer the impact and a
reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation).
Never hand back advice about apologising instead of the apology itself.

## Required Inputs
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