Individual skill
user-journey-map
Map a user's journey through a product or experience, phase by phase, with their actions and how they feel. Use when asked to map a user/customer journey, show the experience end-to-end, or find friction and drop-off points. Produces a ready-to-render Mermaid journey diagram (renders live, exportable as PNG/SVG) plus the friction points and opportunities.
plugins/pm-visuals/skills/user-journey-map/SKILL.md
Source commit e0009a385c480fb0b5687e7412df67c7c64f7cee
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- Last checked
- Nov 12, 2026
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- Repository last updated
- Nov 11, 2026
- License
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SKILL.mdcore · 3,343 bytes
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# User Journey Map Skill
A journey map shows the experience from the user's side — the steps they take, and how good or bad each
one feels — so friction becomes visible. This skill turns a described experience into a **Mermaid journey
diagram** (phases → tasks with satisfaction scores) and then calls out where the experience breaks down
and what to fix.
## Required Inputs
Ask for these only if they aren't already provided:
- **The user / persona** — whose journey this is, and their goal.
- **The phases** — the high-level stages (e.g. Discover → Sign up → Onboard → Use → Renew).
- **The steps in each phase** — the concrete actions the user takes.