Individual skill
kb-audit
Audit a knowledge base / help center for coverage, accuracy, and findability. Use when asked to audit a help center, review KB health, find documentation gaps, reduce ticket volume with better docs, or prioritise what to write/fix. Produces an audit — a health scorecard, content gaps (driven by top ticket drivers), stale/duplicate/low-findability articles, and a prioritised fix-and-create backlog.
plugins/pm-support/skills/kb-audit/SKILL.md
Source commit f7c90bc09ee05dc25cf257bdb1826f2c2552c2cb
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- Yes
- Repository scan complete
- No
- Skill scan complete
- No
- Observed behavior
- Network or broad shell
- Last checked
- Nov 9, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
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Repository context
- Repository stars (not skill ratings)
- 1,537
- Repository last updated
- Nov 9, 2026
- License
- MIT
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
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Files and excerpt
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SKILL.mdcore · 3,880 bytes
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# Knowledge Base Audit Skill
A help center silently rots: articles go stale, gaps let tickets through, duplicates confuse search, and
nobody notices until deflection drops. This skill audits it — scoring health, mapping gaps against your
*actual top ticket drivers* (so you write what reduces volume, not what's easy), and flagging stale/
duplicate/unfindable content — then hands back a prioritised backlog of what to fix and create.
## Required Inputs
Ask for these only if they aren't already provided:
- **The KB** — the article list/structure (titles, sections; or a sample if large).
- **Top ticket drivers** — the most common support topics/questions (the single most useful input — it's what *should* be documented).
- **Signals if available** — article views, search terms with no results, "was this helpful?" ratings, last-updated dates.