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the-churning-customer

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Simulate the exact customer who will quietly cancel in month 4 — their internal monologue through the lifecycle and the honest exit interview they never gave you. Use when asked why do customers really churn, simulate a churning customer, roleplay the customer who cancels, or what does silent churn look like for my product. Produces the customer's lifecycle monologue, their never-given exit interview, and a debrief with the earliest detectable signals and interventions.

skills/the-churning-customer/SKILL.md

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# The Churning Customer Skill

The customers who churn loudest are the least dangerous — they tell you why. This skill simulates the dangerous one: the customer who onboards politely, disappoints quietly, ignores the renewal email, and never files a ticket. It reconstructs their inner monologue so you can meet them before month 4 does. (For the data-side view, use `churn-analysis`; this is the human inside the cohort.)

## What This Skill Produces

- **The lifecycle monologue** — what this customer actually thought at five moments you couldn't observe
- **The exit interview they never gave** — honest answers to the questions your survey would have asked
- **The debrief** — the 3 earliest detectable signals with a concrete intervention each

## Required Inputs

Ask for these if not provided:
- **The product** — what it does, price point, who buys it
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