Individual skill
community-management-playbook
Build a community management playbook for a brand's social media channels. Use when asked to create guidelines for managing comments, DMs, and community interactions, define a moderation policy, or build response frameworks for social media community managers. Produces a complete playbook with response templates, escalation paths, moderation rules, and tone guidelines.
plugins/pm-social/skills/community-management-playbook/SKILL.md
Source commit e0009a385c480fb0b5687e7412df67c7c64f7cee
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- No
- Repository scan complete
- No
- Skill scan complete
- No
- Observed behavior
- Not checked yet
- Last checked
- Nov 12, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
Install this skill
Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.
An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.
Repository context
- Repository stars (not skill ratings)
- 1,542
- Repository last updated
- Nov 11, 2026
- License
- MIT
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- product-management Repository topic
- productivity Repository topic
- skills Repository topic
- claude-skills Repository topic
- agent-skills Repository topic
- chatgpt Repository topic
- claude-code Repository topic
- cursor Repository topic
- gemini Repository topic
- prompt-engineering Repository topic
- marketing Derived category
Files and excerpt
File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.
Read excerpt
# Community Management Playbook Skill
This skill produces a complete community management playbook covering response frameworks, tone guidelines, comment moderation rules, DM handling, crisis and escalation paths, response templates, and community health metrics. Output gives a community manager or social media team everything they need to manage public interactions consistently, professionally, and at speed.
## Required Inputs
Work from what is given. If any of these is missing, still produce the complete output: fill each gap with a reasonable assumption marked *(assumed, confirm)* and list those assumptions at the end. Ask a question first only when the core subject itself is missing (there is nothing to write about).
- **Brand / product name**
- **Active platforms** — which channels need community management (Instagram, LinkedIn, X/Twitter, Facebook, TikTok, YouTube, Discord, Reddit, etc.)
- **Team structure** — who manages community? (solo, small team, agency, rotating)
- **Brand tone of voice** — how the brand sounds (e.g. warm and friendly / professional / witty / technical)
- **Primary community type** — customers, fans, professional network, creators, users of a product
- **Common comment types** — what kinds of interactions do you get? (support questions, complaints, praise, spam, trolls)
- **Response time SLA** — how fast must the team respond? (e.g. within 2 hours on weekdays)