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return-refund-policy

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Write a clear, fair returns, refunds & exchanges policy for an online store. Use when asked to write a return policy, refund/exchange policy, or store returns page. Produces a customer-friendly policy — window, conditions, process, refund method/timing, exceptions, and shipping — in plain language that reduces support tickets and builds trust. Not legal advice.

skills/return-refund-policy/SKILL.md

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Nov 9, 2026
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# Return & Refund Policy Skill

A clear returns policy is a conversion tool, not just fine print — shoppers check it before buying, and a fair,
plain-English one removes a purchase objection. This skill writes a policy that's easy to understand and easy
to act on, so customers trust it and your support team isn't answering the same questions all day.

> **Note:** this is a drafting aid, **not legal advice**. Consumer-protection rules (statutory return rights,
> distance-selling/cooling-off, warranty law) vary by country and platform — have it reviewed against your
> jurisdiction and marketplace policies before publishing. Flag, don't rule on, legal questions.

## Working from a brief

Given "write a returns policy for my Shopify store", **produce the full policy anyway** — infer sensible,
customer-friendly defaults (e.g. a 30-day window), and clearly mark each business-specific choice
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