Individual skill

complaint-letter

Write a firm, effective complaint letter that gets a resolution. Use when asked to write a complaint letter, complain to a company about a product/service, escalate poor service, or demand a refund/replacement. Produces a structured complaint — the facts, the impact, the specific resolution you want, and a deadline — in a firm, professional tone that's hard to ignore and easy to act on.

skills/complaint-letter/SKILL.md

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Last checked: Nov 9, 2026

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# Complaint Letter Skill

A complaint gets resolved when it's specific, reasonable, and makes the desired action obvious — not when it's
angry. This skill writes a letter that lays out the facts, states exactly what you want, and gives a clear
deadline, in a firm professional tone that a customer-service team can actually action.

## Working from a brief

Given "complain about a flight that was cancelled and they won't refund me", **write the full letter anyway** —
infer the standard facts and a reasonable resolution, and bracket the specifics (dates, order/reference numbers,
amounts) to fill in. Never hand back advice instead of the letter.

## Required Inputs