Individual skill
user-journey-map
Map a user's journey through a product or experience, phase by phase, with their actions and how they feel. Use when asked to map a user/customer journey, show the experience end-to-end, or find friction and drop-off points. Produces a ready-to-render Mermaid journey diagram (renders live, exportable as PNG/SVG) plus the friction points and opportunities.
skills/user-journey-map/SKILL.md
Source commit f7c90bc09ee05dc25cf257bdb1826f2c2552c2cb
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- Last checked
- Nov 9, 2026
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- Repository last updated
- Nov 10, 2026
- License
- MIT
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SKILL.mdcore · 3,233 bytes
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# User Journey Map Skill
A journey map shows the experience from the user's side — the steps they take, and how good or bad each
one feels — so friction becomes visible. This skill turns a described experience into a **Mermaid journey
diagram** (phases → tasks with satisfaction scores) and then calls out where the experience breaks down
and what to fix.
## Required Inputs
Ask for these only if they aren't already provided:
- **The user / persona** — whose journey this is, and their goal.
- **The phases** — the high-level stages (e.g. Discover → Sign up → Onboard → Use → Renew).
- **The steps in each phase** — the concrete actions the user takes.