Individual skill
support-macro
Write reusable support macros / canned responses that sound human, not robotic. Use when asked to write a support macro, a canned response, a saved reply, or a template for a common customer ticket. Produces a macro — an empathetic opener, the clear answer/steps, placeholders for personalisation, and a warm close — plus variants (resolved / need-more-info / escalating), tuned to keep it human.
plugins/pm-support/skills/support-macro/SKILL.md
Source commit f7c90bc09ee05dc25cf257bdb1826f2c2552c2cb
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- Yes
- Repository scan complete
- No
- Skill scan complete
- No
- Observed behavior
- Network or broad shell
- Last checked
- Nov 9, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
Install this skill
Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.
An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.
Repository context
- Repository stars (not skill ratings)
- 1,540
- Repository last updated
- Nov 10, 2026
- License
- MIT
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- product-management Repository topic
- productivity Repository topic
- skills Repository topic
- claude-skills Repository topic
- agent-skills Repository topic
- chatgpt Repository topic
- claude-code Repository topic
- cursor Repository topic
- gemini Repository topic
- prompt-engineering Repository topic
- engineering Derived category
Files and excerpt
File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.
Browse files
SKILL.mdcore · 3,471 bytes
Read excerpt
# Support Macro Skill
Macros make support fast — but bad ones make it feel like a wall of copy-paste, which customers hate.
A good macro is a *scaffold*: empathetic opener, the actual answer in clear steps, obvious personalisation
slots, and a human close — fast for the agent, warm for the customer. This skill writes that, with the
variants a single situation usually needs.
## Required Inputs
Ask for these only if they aren't already provided:
- **The scenario** — the common ticket this macro answers (password reset, refund request, bug report, how-to).
- **The resolution** — the actual answer or steps.
- **Brand voice** — formal, friendly, playful (defaults to warm-professional).