Individual skill
rma-failure-analysis
Turn field returns into a structured failure-analysis report — RMA triage taxonomy (NTF vs real failures), Pareto by verified failure mode, 8D-style containment→root-cause→corrective-action structure, and cost-of-quality framing. Use when asked to analyse RMA data, investigate field returns, run failure analysis on returned units, write an 8D report, or figure out why return rates are climbing. Produces a failure-analysis report with a triage-clean Pareto, 8D actions, and the cost case for fixing each mode.
plugins/pm-hardware/skills/rma-failure-analysis/SKILL.md
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- Last checked
- Nov 9, 2026
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# RMA Failure Analysis Skill
Raw RMA data lies: it mixes buyer's remorse, user error, and shipping damage in with real design and manufacturing defects. This skill turns returns into decisions — triage first so the Pareto is of *verified* failure modes, run the top modes through 8D discipline (contain now, root-cause properly, correct permanently), and price each mode in cost-of-quality terms so the fix competes for resources on money, not anecdote.
## What This Skill Produces
- A triaged breakdown of returns using a standard RMA taxonomy
- A Pareto of verified failure modes with rates against units shipped
- An 8D-structured analysis for each top failure mode
- Cost-of-quality framing: cost per return, per mode, and the fix ROI
- Prioritised corrective actions with owners and cut-in points
## Required Inputs
