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dental-emergency-triage

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Triage a dental emergency call so the right patient is seen today and the rest are safely scheduled — the red flags that are medical rather than dental, the questions that sort urgency, and the interim advice a receptionist can safely give. Use when asked to triage a dental emergency, decide who to fit in today, write phone triage guidance for front desk, or when a patient calls with swelling, trauma, or severe pain. Produces the urgency banding, the question script, the red-flag escalation list, interim self-care within scope, and the documentation line. Triage support only; never a diagnosis, and airway or spreading-infection signs go to emergency care immediately.

plugins/pm-dentistry/skills/dental-emergency-triage/SKILL.md

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# Dental Emergency Triage

The person deciding who gets today's emergency slot is usually the one with the least clinical training in the building. This gives them a script: the questions that separate a cracked cusp from a spreading infection, the handful of answers that mean stop booking and send them to hospital now, and the interim advice they can give without practising dentistry over the phone.

## What This Skill Produces

- **Urgency banding** — see now / see today / see within 48 hours / routine, with the finding that puts a call in each band
- **The question script** — the short ordered set that sorts most calls, in plain language a non-clinician can read aloud
- **Red-flag escalation** — the answers that mean emergency department, not dental chair, stated unambiguously
- **Interim advice within scope** — what front desk may safely say about pain, bleeding, and an avulsed tooth, and what they must not
- **The callback rule** — who is rung back by a clinician, and how fast
- **The documentation line** — what to record about the call, because triage decisions get reviewed

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