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faq-builder

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Build an FAQ from the questions people actually ask — mined from tickets, chats, and repeated explanations, answered once and well, organized by the asker's words, and maintained by a capture loop instead of annual archaeology. Use when asked create an FAQ for this product/process/team, I answer the same questions weekly, turn our support threads into docs, or why does nobody find our answers. Produces the mined question list with frequencies, the answers in ask-language, the structure, and the capture loop.

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# FAQ Builder Skill

FAQs fail when they're written from the inside: questions the team *wishes* people asked ("What makes our approach unique?"), phrased in the team's vocabulary, frozen at launch. The working FAQ is mined — from tickets, chat searches, and the questions someone answers every week — phrased in the *asker's* words (findability is vocabulary-matching; nobody searches for "provisioning cadence" when their question is "how long until it works"), answered once and well, and kept alive by a capture loop: every newly-repeated question flows in, because the FAQ is a cache of answers and caches need writes.

## What This Skill Produces

- **The mined question list** — real questions with rough frequencies and sources, deduplicated by intent
- **The answers** — direct-first (the answer, then the caveat), in ask-language, each with an owner
- **The structure** — ordered by frequency within asker-journey groups, question-phrased headings
- **The capture loop** — the answered-it-twice rule that keeps the FAQ current

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