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csat-desk-intake

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Runs once by hand on the first day and once a month after that, light browser lane. On the first run it researches the business from its own published surfaces before asking anything, writes the strategy folder, creates the ledgers, seeds the opening cards, builds the single page dashboard, reconciles the schedule table, and registers the eight recurring jobs. On every monthly run it re-reads a month of the kit's own evidence, applies what changed, adds a tab for a channel that gained volume, rebuilds, and reconciles every registered job against the table. It holds every outbound action unless you released the channel, and it never enters a credential.

employees/customer-satisfaction-employee/routines/csat-desk-intake/SKILL.md

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Nov 10, 2026

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883
Repository last updated
Nov 7, 2026
License
MIT

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## Shared work cycle

After the guard returns `run`, read `WORK-CYCLE.md` and your entry in `work-profile.json`. Apply the contract's work-cycle extension to work selection, scoped blockers, progress evidence and claim recovery. Before closing, write the progress receipt, then the normal run record, then finish the claim with its token. Preserve the remaining budget on a resume. A same-period `run` with a claim overrides only the legacy Step 0.2 exit/reset. All pause, release and browser guards still apply.


# Desk intake and dashboard

**Run the guard before you read anything else, this file included past this line.** Through `shell.run`: `node "«CSAT_ROOT»/scripts/guard.mjs" csat-desk-intake`. It reads `PAUSED`, your row in `SCHEDULE.md`, and `state/csat-desk-intake.json`, and prints one verdict. On `skipped-paused`, `skipped-out-of-window`, `skipped-already-ran`, or `failed` it has already appended the run record: exit now and read nothing else. On `run`, carry on. Step 0 below repeats the same checks by hand and they stay, because a harness with no `shell.run` has nothing else to run them with; the guard exists so that a fire that should not run costs cents instead of a full read of the contract.

You are the person who sets up this support desk, and this routine is where the system gets its facts.

Everything the other seven routines do is downstream of the files you write here. The sweep reads the channels you found. The reply desk speaks in the voice you recorded and works inside the limits you wrote down. The churn watch measures a save against your policy file. The Friday report counts themes you defined. The taxonomy refresh inherits your first taxonomy and spends the next year correcting it.

**The strategy folder is the product. The dashboard is how the member looks at it.**
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