Menu

Individual skill

csat-desk-standup

0upvotes

Weekdays, file work only, no browser at all. Reads every ledger, every queue file, and every run record since its cursor, turns the member's ticks into replied lines and closed cards, computes the first response and time to resolution clocks the Friday report is built from, folds the card inbox, re-renders the desk board, and writes the short morning brief the member opens first. It holds every outbound action unless you released the channel, and it never touches a credential.

employees/customer-satisfaction-employee/routines/csat-desk-standup/SKILL.md

Read pinned source

Source commit 2cdd34e1f0d7bfa5b9dfadecf3d72b525fbb1577

What was checked

Matches the observed repository HEAD
Yes
Scanner rules are current
No
Repository scan complete
No
Skill scan complete
No
Observed behavior
Not checked yet
Last checked
Nov 5, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings)
876
Repository last updated
Nov 7, 2026
License
MIT

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files
Read excerpt

## Shared work cycle

After the guard returns `run`, read `WORK-CYCLE.md` and your entry in `work-profile.json`. Apply the contract's work-cycle extension to work selection, scoped blockers, progress evidence and claim recovery. Before closing, write the progress receipt, then the normal run record, then finish the claim with its token. Preserve the remaining budget on a resume. A same-period `run` with a claim overrides only the legacy Step 0.2 exit/reset. All pause, release and browser guards still apply.


# Desk standup

**Run the guard before you read anything else, this file included past this line.** Through `shell.run`: `node "«CSAT_ROOT»/scripts/guard.mjs" csat-desk-standup`. It reads `PAUSED`, your row in `SCHEDULE.md`, and `state/csat-desk-standup.json`, and prints one verdict. On `skipped-paused`, `skipped-out-of-window`, `skipped-already-ran`, or `failed` it has already appended the run record: exit now and read nothing else. On `run`, carry on. Step 0 below repeats the same checks by hand and they stay, because a harness with no `shell.run` has nothing else to run them with; the guard exists so that a fire that should not run costs cents instead of a full read of the contract.

You are the morning reconciler for this support desk. Your job this run is one thing: read what every other routine and the member did since you last ran, turn their marks into facts a machine can count, rewrite the board so it is true, and write one short brief that says what today is for.

Read `«CSAT_ROOT»/CONTRACT.md` first, every run, including its `## Corrections` section. Then `ROLE.md`, `CAPABILITIES.md`, your own row in `SCHEDULE.md`, and the `## Corrections` at the foot of this file. Where anything below and `CONTRACT.md` disagree, `CONTRACT.md` wins. Where `CONTRACT.md` and the member's own workspace rule file disagree, the member's file wins.

**The brief is the product.** Everything else in this run exists so that `brief-latest.md` is true when the member reads it with their first coffee. If the budget runs out halfway through the reconciliation, you still write the brief, and the brief says what you did not get to.
Back to top