Individual skill

deepgram-incident-runbook

Execute Deepgram incident response procedures for production issues. Use when handling Deepgram outages, debugging production failures, or responding to service degradation. Trigger: "deepgram incident", "deepgram outage", "deepgram production issue", "deepgram down", "deepgram emergency", "deepgram 500 errors".

plugins/saas-packs/deepgram-pack/skills/deepgram-incident-runbook/SKILL.md

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# Deepgram Incident Runbook

## Prerequisites

- An incident ID, commander, affected service/environment, escalation route, and authorized redacted diagnostic access.
- A data/consent owner and documented safe mitigation or rollback action.

## Examples

For elevated transcription errors, declare scope, capture aggregate health and redacted correlation IDs, stabilize with the documented circuit-breaker/rollback, and verify recovery against the SLO. Escalate provider or data-impact incidents through the approved path; do not attach customer audio, transcripts, or credentials to the incident channel.

## Overview

Standardized incident response for Deepgram-related production issues. Includes automated triage script, severity classification (SEV1-SEV4), immediate mitigation actions, fallback activation, and post-incident review template.
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