Individual skill

intercom-webhooks-events

Implement Intercom webhook handling and data event tracking. Use when setting up webhook endpoints, processing Intercom notifications, or submitting custom data events for contact activity tracking. Trigger with phrases like "intercom webhook", "intercom events", "intercom webhook signature", "handle intercom events", "intercom data events", "track intercom events".

skills/.curated/intercom-webhooks-events/SKILL.md

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Nov 12, 2026
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# Intercom Webhooks & Events

## Overview

Handle incoming Intercom webhooks (notifications) with signature verification and implement outbound data event tracking via the Events API. Incoming webhooks push conversation and contact changes to your endpoint; outbound data events push custom activity into Intercom for segmentation and messaging.

The full, copy-ready code lives in `references/`; this file walks the workflow at a high level so you can follow it start to finish, then drill in for depth.

## Prerequisites

- HTTPS endpoint accessible from internet
- Webhook secret from Intercom Developer Hub
- Access token from Intercom Developer Hub (for outbound data events)
- `intercom-client` SDK installed
- Redis or database for idempotency (recommended)
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