Individual skill

navan-incident-runbook

Manage containment, reconciliation, and recovery for a Navan integration incident. Use when handling credential, privacy, booking, expense, identity, or delivery failures. Trigger with "Navan incident", "Navan outage", or "Navan data exposure".

plugins/saas-packs/navan-pack/skills/navan-incident-runbook/SKILL.md

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Nov 12, 2026
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# Navan Integration Incident Command

## Overview

Manage containment, reconciliation, and recovery for a Navan integration incident. This workflow produces an auditable decision or artifact before any live action.

## Prerequisites

- Access to the selected tenant's current Navan Help Center and contracted integration documentation.
- A named business owner and data owner for the travel or expense workflow.
- A non-production evidence set with secrets and traveler data removed.

## Current Contract

The source of truth spans Navan, the integration, and downstream systems. Recovery is incomplete until credentials, data windows, financial totals, traveler impact, and destination acknowledgements are reconciled.
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