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podium-review-request-automation

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Trigger Podium review requests from Shopify order-shipped events and survive the delivery-side failures — cooldown-window violations, ship-event races with refunds, failed-send silent rejections, dropped review-response webhooks, multi-platform routing misconfig, and opt-out compliance gaps. Use when wiring Shopify orders-fulfilled to Podium review campaigns, building a cooldown gate, ingesting review-response webhooks, or auditing opt-out compliance across flows. Trigger with "podium review request", "shopify review automation", "podium cooldown", "review response webhook", "podium opt-out audit", "review platform routing".

plugins/saas-packs/podium-pack/skills/podium-review-request-automation/SKILL.md

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# Podium Review Request Automation

## Overview

Wire Shopify order-shipped events to Podium review requests and operate the delivery layer in production. This is not a campaign-builder walkthrough — it is the integration code your system runs when a merchant ships 300 orders on Black Friday, when a customer initiates a refund 30 minutes after the request fires, when a carrier silently drops the SMS, when a 1-star review-response webhook never arrives, and when an opt-out from a different marketing flow needs to suppress the review-request path.

The six production failures this skill prevents:

1. **Review requests sent during cooldown** — A customer received a review request 5 days ago; a new Shopify shipment triggers another within the cooldown window. The customer is annoyed, replies STOP, and Podium suspends the account for spam-pattern volume. A naive integration has no cooldown gate and rediscovers this rule with every new merchant.
2. **Shopify-ship-event race with refund** — An order ships, the `orders/fulfilled` webhook fires, the review request is sent, and 30 minutes later the customer initiates a refund. The review request is now embarrassing and brand-damaging. Without a delay window between fulfillment and send, every refund-prone product line generates this incident.
3. **Failed-send silent rejection** — Podium accepts the `POST /v4/review-invitations` call and returns 200 with an `invitation_id`. Hours later the actual SMS send is rejected at the carrier (T-Mobile filter, invalid number, opt-out on the destination). The integration thinks it succeeded. The merchant's review velocity quietly drops.
4. **Review-response webhook drops** — A customer leaves a 1-star review. Podium fires the `review.received` webhook. The receiver returns 500 due to a deployment, Podium retries 3 times, then gives up. The team finds out a week later from Google directly. Without webhook persistence + replay + idempotency, low-volume signal evaporates.
5. **Multi-platform routing misconfig** — A campaign is configured to route review requests to Facebook, but the customer doesn't have Facebook. The request quietly fails to land — Podium's response shows "delivered" because the SMS went out, but the destination link 404s on the customer's device. Without per-customer platform validation, the merchant's review pipeline silently caters to the wrong network.
6. **Opt-out compliance gaps** — A customer opted out of marketing SMS 6 months ago, but the opt-out flag sits on the email-marketing flow only. The Podium review-request flow has its own consent path and fires anyway. The merchant catches a TCPA complaint. Opt-out must be a single check across every flow that touches the contact, not per-channel.
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