Individual skill
guidewire-core-workflow-b
Automate the ClaimCenter FNOL→investigation→reserve→payment→settlement→close pipeline including the failure paths — duplicate FNOL from multi-source intake, reserve-must-precede-payment ordering, supervisor-authorization tiers, premature settlement, and reopen-vs-new-claim ambiguity. Use when building claim intake from caller portals, IVR, or partner systems; automating reserve-setting jobs; or integrating settlement events with finance. Trigger with "claimcenter automation", "FNOL", "claim reserve", "claim payment", "claim settlement", "claim reopen".
skills/.curated/guidewire-core-workflow-b/SKILL.md
Source commit 0500b275e963c027f6b410e8c49c0446945c574e
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- Last checked
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- 2,917
- Repository last updated
- Nov 12, 2026
- License
- MIT
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- ai Repository topic
- automation Repository topic
- claude-code Repository topic
- devops Repository topic
- mcp Repository topic
- ai-agents Repository topic
- anthropic Repository topic
- claude-code-plugins Repository topic
- developer-tools Repository topic
- llm Repository topic
- guidewire Declared skill tag
- claimcenter Declared skill tag
- fnol Declared skill tag
- reserves Declared skill tag
- payments Declared skill tag
- settlement Declared skill tag
- finance Derived category
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SKILL.mdcore · 12,803 bytesSKILL.mdcore · 12,803 bytesSKILL.mdcore · 12,803 bytesSKILL.mdcore · 12,803 bytesreferences/API_REFERENCE.mddoc · 7,257 bytesreferences/implementation-guide.mddoc · 10,683 bytes
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# Guidewire ClaimCenter Workflow
## Overview
Drive the ClaimCenter claims lifecycle through Cloud API and survive the failure modes that derail naive automation. This is the workflow used by FNOL portals, IVR claims intake, partner-of-record APIs, and reserve-setting jobs. Assumes `guidewire-install-auth` provides the bearer token and `guidewire-sdk-patterns` provides the retrying client with checksum round-trip.
Five production failures this skill prevents:
1. **Duplicate FNOL from multi-source intake** — the same loss event is reported by the caller, the claimant, and the broker; without dedup logic three claims land on the same loss with three reserves.
2. **Payment before reserve** — code creates a payment without first setting a reserve in the matching cost category; API returns `422 reserve-required`.
3. **Authorization-tier violation** — an integration with payment role `cc.payment.write` attempts a payment above its authorization limit; API returns `422 authorization-required` and the payment lands in pending-approval.
4. **Premature settlement** — claim closed before all open reserves are zeroed or all open activities resolved; reopens compound work and generate audit findings.
5. **Reopen vs. new claim confusion** — late-arriving evidence on a closed claim creates a new claim with a different number, breaking the loss-event continuity downstream finance and analytics depend on.
