Individual skill
intercom-reference-architecture
Implement Intercom reference architecture with layered project structure. Use when designing new Intercom integrations, reviewing project structure, or establishing architecture standards for Intercom applications. Trigger with phrases like "intercom architecture", "intercom project structure", "how to organize intercom", "intercom layout", "intercom design patterns".
plugins/saas-packs/intercom-pack/skills/intercom-reference-architecture/SKILL.md
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- ai Repository topic
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SKILL.mdcore · 6,483 bytesreferences/examples.mddoc · 2,016 bytesreferences/implementation.mddoc · 9,068 bytesreferences/project-structure.mddoc · 2,855 bytes
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# Intercom Reference Architecture
## Overview
A production-ready reference architecture for Intercom integrations built on
four layers — API/webhook, service, Intercom client, and infrastructure — with
type-safe SDK usage, webhook processing, contact sync, and Help Center
management. Use it to scaffold a new integration or to review an existing one
against a known-good structure.
The layers (top to bottom): the **API / Webhook layer** (Express routes, webhook
endpoints) calls into the **service layer** (contacts, conversations, articles —
business logic and orchestration), which calls the **Intercom client layer** (a
singleton `intercom-client` SDK wrapper with typed errors, caching, and rate
limit handling), all resting on **infrastructure** (Redis cache, job queue,