Individual skill

salesforce-incident-runbook

Run evidence-led Salesforce integration incident response from detection through containment, recovery, reconciliation, and prevention. Use when handling service or data incidents. Trigger with "respond to Salesforce incident".

skills/.curated/salesforce-incident-runbook/SKILL.md

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Nov 12, 2026
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# Salesforce Integration Incident Response

## Overview

Restore business invariants safely by separating Salesforce platform state, customer org state, application behavior, data correctness, and event delivery.

## Prerequisites

- Incident commander, severity model, affected environments and workloads, communications, and evidence channel
- Current deployment, org identity, app and principal, API, limits, jobs, events, data, and reconciliation contracts
- Pre-approved containment, failover, deferral, rollback, credential revocation, and vendor escalation procedures

## Tool Discipline

Use `Read`, `Glob`, and `Grep` to inspect approved repository and evidence files, `WebFetch` to re-check current first-party Salesforce documentation, and `Write` or `Edit` only for secretless plans, fixtures, configuration, and redacted receipts.
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