Individual skill

customerio-observability

Set up Customer.io monitoring and observability. Use when implementing metrics, structured logging, alerting, or Grafana dashboards for Customer.io integrations. Trigger: "customer.io monitoring", "customer.io metrics", "customer.io dashboard", "customer.io alerts", "customer.io observability".

skills/.curated/customerio-observability/SKILL.md

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Nov 12, 2026
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# Customer.io Observability

## Output

- Bounded metrics and redacted traces for event acceptance, campaign delivery, errors, latency, and rate-limit headroom.
- An owned alert/runbook path for delivery, authentication, data-quality, and provider incidents.

## Examples

Emit an aggregate counter for accepted events and failures by environment and endpoint, never by email address, customer ID, message body, API key, or full payload. Trigger a staging alert with a harmless test event, verify the on-call route, then restore the normal state and record the alert receipt.

## Overview

Implement comprehensive observability for Customer.io integrations: Prometheus metrics (latency, error rates, delivery funnel), structured JSON logging with PII redaction, OpenTelemetry tracing, and Grafana dashboard definitions.
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