Individual skill
intercom-core-workflow-b
Manage Intercom conversations: create, reply, close, snooze, assign, and tag. Use when building conversation management features, automating replies, or implementing support workflow automation. Trigger with phrases like "intercom conversations", "intercom reply", "intercom assign conversation", "intercom close conversation", "intercom snooze", "manage intercom conversations".
plugins/saas-packs/intercom-pack/skills/intercom-core-workflow-b/SKILL.md
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- ai Repository topic
- automation Repository topic
- claude-code Repository topic
- devops Repository topic
- mcp Repository topic
- ai-agents Repository topic
- anthropic Repository topic
- claude-code-plugins Repository topic
- developer-tools Repository topic
- llm Repository topic
- saas Declared skill tag
- support Declared skill tag
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- engineering Derived category
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SKILL.mdcore · 6,873 bytesreferences/examples.mddoc · 3,209 bytesreferences/implementation.mddoc · 5,297 bytes
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# Intercom Conversations & Messaging
## Overview
Manage the full conversation lifecycle: create, reply (as admin or contact), assign to teams, close, snooze, and tag. Conversations contain threaded "parts" including messages, notes, and assignments.
This SKILL.md gives you the high-level workflow and the essential skeleton. The complete step-by-step code for all seven operations lives in [references/implementation.md](references/implementation.md); realistic end-to-end scenarios are in [references/examples.md](references/examples.md).
## Prerequisites
- Completed `intercom-install-auth` setup (provides the `INTERCOM_ACCESS_TOKEN`)
- Admin ID (from `client.admins.list()`)
- Contact IDs for conversation participants
## Authentication