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juicebox-incident-runbook

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Juicebox incident response. Trigger: "juicebox incident", "juicebox outage".

plugins/saas-packs/juicebox-pack/skills/juicebox-incident-runbook/SKILL.md

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Repository last updated: Nov 12, 2026
License: MIT

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# Juicebox Incident Runbook

## Overview

Incident response procedures for Juicebox AI analysis platform integration failures. Covers analysis timeouts, dataset corruption, quota exhaustion, and export failures. Juicebox powers AI-driven people search and candidate analysis, so incidents disrupt recruiting pipelines, talent intelligence workflows, and automated sourcing. Classify severity immediately using the matrix below and follow the corresponding playbook.

## Severity Levels

| Level | Definition | Response Time | Example |
|-------|-----------|---------------|---------|
| P1 - Critical | Full API outage or dataset corruption | 15 min | Health endpoint returns 5xx, analysis results missing |
| P2 - High | Analysis timeouts or export failures | 30 min | Search queries hang beyond 30s, CSV exports fail |
| P3 - Medium | Quota exhaustion or rate limiting | 2 hours | 429 responses, account quota at 100% usage |
| P4 - Low | Partial data or degraded result quality | 8 hours | Search returns fewer results than expected |