Individual skill
intercom-incident-runbook
Execute Intercom incident response procedures with triage, mitigation, and postmortem. Use when responding to Intercom API outages, investigating integration errors, or running post-incident reviews for Intercom failures. Trigger with phrases like "intercom incident", "intercom outage", "intercom down", "intercom on-call", "intercom emergency", "intercom broken".
skills/.curated/intercom-incident-runbook/SKILL.md
Source commit 0500b275e963c027f6b410e8c49c0446945c574e
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- Last checked
- Nov 12, 2026
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- Repository stars (not skill ratings)
- 2,916
- Repository last updated
- Nov 12, 2026
- License
- MIT
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- ai Repository topic
- automation Repository topic
- claude-code Repository topic
- devops Repository topic
- mcp Repository topic
- ai-agents Repository topic
- anthropic Repository topic
- claude-code-plugins Repository topic
- developer-tools Repository topic
- llm Repository topic
- saas Declared skill tag
- support Declared skill tag
- messaging Declared skill tag
- intercom Declared skill tag
- engineering Derived category
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SKILL.mdcore · 5,915 bytesSKILL.mdcore · 5,915 bytesSKILL.mdcore · 5,915 bytesreferences/mitigation.mddoc · 2,414 bytesreferences/templates.mddoc · 1,284 bytesreferences/triage.mddoc · 2,173 bytes
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# Intercom Incident Runbook
## Overview
Rapid incident response procedures for Intercom integration failures. The runbook
takes you from alert to resolution in four phases — triage, decision, mitigation,
and postmortem — with HTTP-status-code-driven branching so you always know whether
the fault is yours or Intercom's. High-level workflow lives here; the full
copy-paste scripts and templates live in `references/`.
## Prerequisites
- `INTERCOM_ACCESS_TOKEN` exported in your shell (a workspace admin token).
- `curl` and `jq` installed for API + status-page probing.
- `kubectl` access to the deployment running your Intercom integration (for restarts).