Individual skill

handle-complaint

Обрабатывает входящую жалобу клиента от начала до конца — подтягивает контекст, готовит ответ и предлагает операционное исправление. Принимает необязательный аргумент — ID письма или обращения. Командная форма: вызывается по имени.

small-business-ru/skills/handle-complaint/SKILL.md

Read pinned source

Source commit 43ad4add8a4d242332d1e6753339771bbeb26401

What was checked

Matches the observed repository HEAD: Yes
Scanner rules are current: Yes
Repository scan complete: Yes
Skill scan complete: Yes
Observed behavior: Instructions only
Last checked: Nov 11, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

Claude Code

Destination .claude/skills/handle-complaint

(
  set -euo pipefail
  destination='./.claude/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.claude/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

Codex

Destination .agents/skills/handle-complaint

(
  set -euo pipefail
  destination='./.agents/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.agents/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

Cursor

Destination .cursor/skills/handle-complaint

(
  set -euo pipefail
  destination='./.cursor/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.cursor/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

Gemini CLI

Destination .gemini/skills/handle-complaint

(
  set -euo pipefail
  destination='./.gemini/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.gemini/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

GitHub Copilot

Destination .github/skills/handle-complaint

(
  set -euo pipefail
  destination='./.github/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.github/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

OpenCode

Destination .opencode/skills/handle-complaint

(
  set -euo pipefail
  destination='./.opencode/skills/handle-complaint'
  if [ -e "$destination" ] || [ -L "$destination" ]; then printf '%s\n' 'Destination already exists; nothing overwritten.' >&2; exit 1; fi
  work=$(mktemp -d)
  trap 'rm -rf -- "$work"' EXIT
  git clone --filter=blob:none --no-checkout -- 'https://github.com/ilyautov/small-business-ru.git' "$work/repo"
  git -C "$work/repo" checkout --detach 43ad4add8a4d242332d1e6753339771bbeb26401
  git -C "$work/repo" archive --format=tar '43ad4add8a4d242332d1e6753339771bbeb26401:small-business-ru/skills/handle-complaint' > "$work/skill.tar"
  mkdir -p -- './.opencode/skills'
  mkdir -- "$destination"
  tar -xf "$work/skill.tar" -C "$destination"
)

Repository context

Repository stars (not skill ratings): 34
Repository last updated: Sep 29, 2026
License: Apache-2.0

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

ai Repository topic
claude Repository topic
open-source Repository topic
russia Repository topic
skills Repository topic
small-business Repository topic
accounting Repository topic
agent-skills Repository topic
automation Repository topic
chatgpt Repository topic
engineering Derived category

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files

SKILL.mdcore · 6,355 bytes

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<!-- Производное от Anthropic knowledge-work-plugins / small-business (Apache-2.0, (c) Anthropic). Локализовано под РФ, файл изменён. См. /NOTICE и /LICENSE. -->

Злой клиент — это ещё спасаемый клиент, если ответить быстро и по делу. Скилл поднимает историю и заказ, готовит ответ под остроту ситуации и заодно подсказывает, что починить, чтобы та же жалоба не пришла снова.

Запустите разбор жалобы, связав два скилла. Прочитайте жалобу, соберите контекст, подготовьте ответ и предложите исправление, чтобы это не повторилось.

Разбор аргументов:
- `EMAIL_OR_TICKET_ID` (необязательно) — ID письма (`~~почта`), ID обращения (`~~crm`) или «последняя», чтобы взять самую свежую нерешённую жалобу. Если не указан — попросите владельца вставить текст жалобы.

## Шаг 1 — Загрузить жалобу (ticket-deflector)

По рабочему процессу скилла `ticket-deflector`:

1. Если дан ID: подтяните полную переписку из `~~почты` или `~~crm`.