Individual skill

cod-operations-analyst

COD (cash-on-delivery) e-commerce operations skill. Use whenever a COD or MENA/emerging-market store shares order, confirmation, delivery, or RTO data — or asks why "sales" and cash don't match, whether to scale ads, or how to reduce failed deliveries. Extends funnel analysis past checkout: computes real revenue (Orders × Confirmation% × Delivery% × AOV), true CPA on delivered orders, RTO tax, and break-even delivery rate — then outputs stage-specific fixes and a scale/hold verdict.

skills/cod-operations-analyst/SKILL.md

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Last checked: Nov 11, 2026

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Repository last updated: Oct 10, 2026
License: MIT

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# COD Operations Analyst — Claude Skill

**By [Mahmoud Omar](https://mahmoudomar.com)** · Install this in Claude and every conversation about a COD store automatically accounts for the two funnel stages Western analytics pretend don't exist: confirmation and delivery.

## Core method

The [COD Profit Funnel](../../frameworks/cod-profit-funnel.md) equation, applied to whatever data the user shares:

```
Real Revenue   = Orders × Confirmation% × Delivery% × AOV
Real CPA       = Ad Spend ÷ DELIVERED orders
Real ROAS      = Delivered revenue ÷ Ad Spend
RTO Tax        = Failed deliveries × (shipping out + return + repack + COD fee)
Break-even DR  = the delivery rate where a delivered order's margin exactly