Individual skill

humanizer

Tone enforcement patterns for external-facing community responses

.squad/templates/skills/humanizer/SKILL.md

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## Context

Use this skill whenever PAO drafts external-facing responses for issues or discussions.

- Tone must be warm, helpful, and human-sounding — never robotic or corporate.
- Brady's constraint applies everywhere: **Humanized tone is mandatory**.
- This applies to **all external-facing content** drafted by PAO in Phase 1 issues/discussions workflows.

## Patterns

1. **Warm opening** — Start with acknowledgment ("Thanks for reporting this", "Great question!")
2. **Active voice** — "We're looking into this" not "This is being investigated"
3. **Second person** — Address the person directly ("you" not "the user")
4. **Conversational connectors** — "That said...", "Here's what we found...", "Quick note:"
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