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customer-success-playbook

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License: Apache-2.0

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<!-- AUTO-GENERATED by export-plugins.py — DO NOT EDIT -->
---
name: customer-success-playbook
description: Design onboarding sequences, build customer health scores, analyze churn risk, and plan account expansion. Use when creating CS playbooks, building health scoring models, diagnosing at-risk accounts, or designing renewal strategies.
tags: [customer-success, churn, onboarding, retention]
---

# Customer Success Playbook

Comprehensive framework for customer lifecycle management — from onboarding through expansion and renewal. Build health scores, predict churn, design intervention playbooks, and maximize net revenue retention.

## Use this skill when

- Designing customer onboarding sequences (30/60/90-day plans)
- Building or refining a customer health scoring model