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service-itsm-agentic-setup-agentforce-studio-validate

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Validate the Agentforce for IT Service prerequisites for a Fulfiller or Employee agent, using the Salesforce CLI (sf). The READ-ONLY prerequisite check: it reads the Salesforce Go feature toggles behind the Agentforce for IT Service setup page (Agentforce Studio, the IT Service Fulfiller Template / IT Service Employee Template, Specialized Agent Templates for Employee) via one Connect API call, then a helper script classifies the chosen path into a READY / NOT-READY verdict. It never enables anything; when a toggle is off it hands off to agentforce-studio-configure to enable it. Use when asked to check Agentforce prerequisites, validate the org is ready for an ITSM agent, or verify Agentforce Studio is enabled. Triggers: check agentforce prerequisites, validate agentforce readiness, is my org ready for the fulfiller agent, verify agentforce studio enabled. DO NOT TRIGGER: enabling or turning on the toggles, creating the fulfiller agent (service-itsm-agentic-setup-fulfiller-agent-configure), or CMDB CRUD.

skills/service-itsm-agentic-setup-agentforce-studio-validate/SKILL.md

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Nov 10, 2026

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Repository last updated
Nov 6, 2026
License
Apache-2.0

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# Validate Agentforce for IT Service Prerequisites

Readiness check for **Agentforce for IT Service**, for either the **Fulfiller** or the **Employee** agent path. Before an ITSM agent can be created, the org must have the right **Salesforce Go feature toggles** turned on (the ones on the *Agentforce for IT Service* setup page). This skill reads those toggles through the **Salesforce CLI (`sf`)** — a single authenticated Connect API call via `sf api request rest` — and a helper script classifies the chosen agent path into a **READY / NOT-READY** verdict.

This is the **read-only** step in a three-skill flow. It **never enables anything**; turning toggles on is a separate write-capable skill:

| Step | Skill | What it does |
|------|-------|--------------|
| 1. Validate (this skill) | `service-itsm-agentic-setup-agentforce-studio-validate` | Read the toggles → READY / NOT-READY (no writes) |
| 2. Configure | `service-itsm-agentic-setup-agentforce-studio-configure` | Turn the disabled toggles ON |
| 3. Create agent | `service-itsm-agentic-setup-fulfiller-agent-configure` | Create + activate the Fulfiller agent |

On NOT-READY this skill names each disabled toggle and **hands off** to `service-itsm-agentic-setup-agentforce-studio-configure` to enable them — it does not POST an enable itself.
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