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service-omni-supervisor-permset-assign

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Use to assign the Salesforce-shipped standard ContactCenterSupervisor PermissionSet (default) to N existing supervisor users via PermissionSetAssignment DML. Idempotent — SOQL detects existing (user, perm-set) pairs before POST, and DUPLICATE_VALUE is treated as reused. The standard set carries its own permission-set license and assigns cleanly on Service-Cloud-enabled orgs; a user whose license lacks the entitlement surfaces FIELD_INTEGRITY_EXCEPTION so the operator can fix the profile/license. Triggers: assign the supervisor permset, grant supervisor perms, complete supervisor provisioning. Do not use on production orgs or to assign agent permsets.

skills/service-omni-supervisor-permset-assign/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# service-omni-supervisor-permset-assign

Assign the Salesforce-shipped standard `ContactCenterSupervisor` PermissionSet to existing supervisor users via `PermissionSetAssignment`. The classic Omni-Channel Supervisor UI (Command Center) requires supervisors to hold contact-center supervisor permissions before `service-omni-supervisor-config-deploy` can bind them. The skill uses detect-before-POST idempotency and treats `DUPLICATE_VALUE` as an already-satisfied assignment.

**Licensing.** The supervisor system permissions (`IsContactCenterSupervisor`, `OmniSupervisorManageQueue`, `ViewOmnichnlAnlytDshbrd`) are gated by a permission-set license. The standard `ContactCenterSupervisor` set carries its own license linkage and assigns cleanly on a Service-Cloud-enabled org, so it is the default and supported path — a hand-rolled custom set that re-declares these permissions fails with `FIELD_INTEGRITY_EXCEPTION`. If a specific user's license lacks the underlying entitlement, the assignment surfaces that same exception so the operator can move the user to a profile/license that carries it.

That custom-permission-set warning does **not** mean assigning the existing Salesforce-shipped `ContactCenterSupervisor` set removes access or rewrites the set. This skill only creates a missing `PermissionSetAssignment`; it never creates, edits, or replaces the permission set itself.

## Inputs

```bash
bash scripts/verify-and-assign.sh <org-alias> [count=1] [permission-set-names-csv=ContactCenterSupervisor]
```