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service-native-voice-recording-transcription-configure

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Configure (enable OR disable) call recording and call transcription for Native Voice (Thunderbird Voice) programmatically via the Metadata API, for headless / API-driven support where no human uses the Service Console UI. Either preference can be turned on or off independently. Use this skill when a user asks to turn on/off, enable/disable, or configure Native Voice recording and/or transcription for headless or automated voice calls. TRIGGER when: users mention Thunderbird Voice, Native Voice, ThunderbirdVoiceSettings, enableCallRecording, enableCallTranscription, 'enable recording and transcription', 'turn off call recording', 'disable transcription', 'turn on call recording via API', headless voice recording, or configuring voice-call capture without clicking through Setup. DO NOT TRIGGER when: the user wants to redact or scrub PII from existing recordings, transcribe a supplied audio file, or author a Flow/Apex — those are out of scope for this skill.

skills/service-native-voice-recording-transcription-configure/SKILL.md

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Last checked
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1,151
Repository last updated
Nov 6, 2026
License
Apache-2.0

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# Configure Native Voice Recording & Transcription (headless)

Turn call **recording** and call **transcription** for Native Voice (Thunderbird
Voice) **on or off** on an org, programmatically, so the change takes effect for
headless / API-driven support sessions that never touch the Service Console UI.
Recording and transcription are **two separate preferences** — this skill can set
either or both to the requested state (leaving the other untouched) and returns a
structured JSON confirmation.

## Scope

- **In scope**: setting `enableCallRecording` and/or `enableCallTranscription` to a
  requested state — **`true` (enable) or `false` (disable)** — on the
  `ThunderbirdVoiceSettings` metadata via an sf CLI Metadata API deploy (the generic
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