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service-omni-queue-deploy

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Use to verify or create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), discovered via its QueueSobject binding rather than by hardcoded name. Reuses whatever queue already routes the target sObject; with --create-if-missing it creates a Queue via the Metadata API (Group + QueueSobject) when none is bound and aligns its QueueRoutingConfigId to a caller-specified QRC. Returns created, reused, updated, or blocked. Triggers: verify or create a queue for Case/Incident/Messaging/Voice routing, align queue routing config, set up an Omni voice queue. Do not use to add users to the queue (service-omni-queue-members-assign) or for sObjects outside Case/Incident/MessagingSession/VoiceCall.

skills/service-omni-queue-deploy/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# service-omni-queue-deploy

Verify that a `Group` (Type='Queue') exists with a `QueueSobject` binding to the requested routable sObject, reusing whatever is already there. With `--create-if-missing`, create the queue via the Metadata API (Group + QueueSobject) when none is bound, and optionally align its `QueueRoutingConfigId` to a caller-specified QRC. The skill discovers the queue by its `QueueSobject.SobjectType` binding, not by name, because real orgs name queues inconsistently (`CaseQueue`, `messagingqueue`, `Omni_Demo_Cases_Queue`) — the functional link between a queue and the routing it supports is the binding, not the `DeveloperName`. It is invoked by `service-omni-channel-setup-coordinate`; queue membership is a separate leaf (`service-omni-queue-members-assign`) and the QRC it aligns to comes from `service-omni-queue-routing-config-deploy`.

## Inputs

```bash
bash scripts/verify-and-align.sh <org-alias> [Case|Incident|MessagingSession|VoiceCall] [routing_config_dn] [queue_developer_name] [--create-if-missing]
# create + bind a Voice queue on a fresh org:
bash scripts/verify-and-align.sh myorg VoiceCall Voice_Routing_Config "" --create-if-missing
```

- `org-alias` (required).
- `sobject_type` (optional, default `Case`).
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