Menu

Individual skill

service-itsm-agentic-setup-cmdb-configure

0upvotes

Enable the CMDB (Configuration Management Database) feature in Service Cloud ITSM against a production or sandbox org: verify the CMDB org SKU, provision the CMDB tenant, and enable the service-cloud-itsm-cmdb-integration feature that lifts the CMDB access gate. Use when the user asks to enable CMDB, turn on the Configuration Management Database, provision the CMDB tenant, enable the CMDB feature, or fix a CMDB 403 FUNCTIONALITY_NOT_ENABLED error. Triggers on: enable CMDB feature, provision CMDB tenant, turn on CMDB, CMDB not enabled, CMDB 403 error, service-cloud-itsm-cmdb-integration. DO NOT TRIGGER when: the user only wants to assign CMDB permission sets to users, only install a CMDB content bundle, or work with CMDB records directly.

skills/service-itsm-agentic-setup-cmdb-configure/SKILL.md

Read pinned source

Source commit a8a18ce1e4ba12e69b4073eab98ce31bfbd8271e

What was checked

Matches the observed repository HEAD
Yes
Scanner rules are current
No
Repository scan complete
No
Skill scan complete
No
Observed behavior
Not checked yet
Last checked
Nov 4, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings)
1,151
Repository last updated
Nov 6, 2026
License
Apache-2.0

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files
Read excerpt

# Enable the CMDB Feature (Service Cloud ITSM)

Takes an org from "CMDB off" to "CMDB feature enabled" by walking the first three layers of the
CMDB prerequisite stack in order. Every call runs through the **Salesforce-hosted Headless-360 MCP
server** (server key `headless-360`) via its four meta-tools (`discover`, `describe`,
`dispatch_readonly`, `dispatch`). The org is derived from the OAuth JWT bound to the current MCP
session — the skill never handles an org id, alias, or credentials — so this works identically
against **production** and sandbox with no per-user MCP install.

This skill covers **Layers 0–2**. User access (Layer 3) and content bundles (Layer 4) are separate
skills — see the end of this file.

## The gate this skill lifts
Back to top