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service-omni-permission-set-assign

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Assign the required Omni permission sets to provisioned agent users. TRIGGER when users ask to assign Omni permissions to agents, grant Omni-Channel access, add Omni_Agent permissions, repair missing Omni permission assignments, or prepare agents to use the Omni widget. DO NOT TRIGGER for arbitrary permission-set authoring, agent creation, or queue membership.

plugins/builder/service-omni/skills/service-omni-permission-set-assign/SKILL.md

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# service-omni-permission-set-assign

Assign one or more PermissionSets to N agent users via `PermissionSetAssignment` Data API POSTs. The default target is `Omni_Agent`, the permission set granting the OmniChannel widget, presence-status access, and demo-queue visibility — without an assignment row, agents cannot open the widget or receive routed work. Detection is SOQL-based, so the skill only creates the assignments that are missing. Agent users come from `service-omni-agent-users-create`, and it runs alongside `service-omni-presence-status-deploy` so assigned agents can both open the widget and select a status.

## Inputs

```bash
bash scripts/verify-and-assign.sh <org-alias> [count=3] [permission-set-names-csv=Omni_Agent]
```

- `org-alias` (required).
- `count` (optional, default `3`, range `1..10`) — must match the agent user count.
- `permission-set-names-csv` (optional, default `Omni_Agent`) — comma-separated for multiple. Every user gets every listed set (cross-product): `count=3` × 2 sets = up to 6 assignments.