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service-itsm-teams-debug

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Debug and diagnose Microsoft Teams for Employee Service (ITSM) configuration failures — run a pass/fail validation checklist against the org and report exact remediation. Use this for: 'IT Desk login not working in Teams', 'UEL/CCP user can't log in to IT Service', 'Teams feature not showing / not enabled', 'CI Hub / Service Catalog / My Assets tab not loading', 'Teams Agentforce agent not responding', 'Teams swarming not working', 'Teams SSO failing', or any request to troubleshoot a Teams ITSM setup. Routes the problem to the right checklist (login, feature enablement, tab loading, Agentforce, swarming, SSO) and checks the exact CORS, External Client App, feature toggle, PSL, profile, auth-provider, named-credential, and messaging-channel settings each requires. DO NOT TRIGGER for first-time enablement (service-itsm-teams-configure / -itservice-configure / -itdesk-configure) or building the embedded agent from scratch (service-itsm-teams-employee-agent-configure).

skills/service-itsm-teams-debug/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# Troubleshoot Microsoft Teams for Employee Service (ITSM)

When someone reports a **Microsoft Teams for Employee Service** failure — can't log in, a tab
won't load, the feature isn't showing, the Agentforce agent won't reply, swarming or SSO is
broken — this skill connects to the org, runs the **pass/fail checklist for that specific
problem**, and reports each setting's actual value plus the exact Setup path to fix any that are
wrong. It replaces "check every setting by hand" with a targeted, verified diagnosis.

Every read dispatches through **headless-360** (`dispatch_readonly` for queries, `dispatch` only
for the optional swarming-token clear). No org password is needed.

## Scope

- **In scope:** Diagnosing an already-attempted Teams ITSM setup that is failing. Routing the