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service-itsm-teams-configure

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Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for employee service', 'turn on ITSM Teams integration', 'enable Microsoft Teams for IT Service', 'set up Salesforce IT Desk Teams app', 'enable ITSMTeamsEnabled', 'why can't I enable the Teams org preference', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for configuring the TeamsNotifications notification-channel preference or for enabling the Swarming feature itself (service-itsm-swarming-configure).

skills/service-itsm-teams-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# Enable Microsoft Teams for Employee Service (ITSM)

Enable the Salesforce Go feature **"Microsoft Teams for Employee Service"**
(`service-cloud-itsm-teams-integration`) — the feature that lets IT Desk and IT Service
agents track tickets, request catalog items, and get Agentforce assistance from inside
Microsoft Teams. Every operation dispatches through **headless-360**.

> **Execute one step at a time.** These steps make real, state-changing API calls. Run a single
> operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup
> calls into one parallel block.

## Scope

- **In scope**: Enabling the `service-cloud-itsm-teams-integration` Go feature via its
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