Individual skill

service-omni-command-center-analyze

Use to analyze whether an org should use Command Center for Service V2 or classic Omni Supervisor and recommend the next action without making changes. Triggers: detect Command Center V2 versus classic, check supervisor readiness, choose a supervisor experience, diagnose Command Center availability, assess Omni Supervisor setup. Do not use to enable V2, assign permissions, or deploy configuration.

plugins/builder/service-omni/skills/service-omni-command-center-analyze/SKILL.md

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Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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engineering Derived category

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SKILL.mdcore · 5,620 bytes
SKILL.mdcore · 5,620 bytes
references/api-notes.mddoc · 3,271 bytes
scripts/analyze.shruns · 9,087 bytes
scripts/tests/_bootstrap.pyruns · 4,449 bytes
scripts/tests/test_command_center_analyze_contracts.pyruns · 6,634 bytes

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# service-omni-command-center-analyze

Decide, **without changing anything**, which supervisor experience an org should use and what to do next. Command Center for Service V2 is gated on three independent dimensions — org **capability** (release gater), the **`CommandCenterForServiceV2` org preference** (whose ON-flip seeds the `CommandCenterForServiceV2_L` FlexiPage and registers the V2 tab), and the per-supervisor **`CommandCenterForServiceUser`** permission. A single boolean cannot express that, so this skill returns an explicit **state** plus the recommended follow-up skill (e.g. `service-omni-supervisor-config-deploy` for the classic path). It is the entry point of the Command Center flow — `service-omni-channel-setup-coordinate` runs it first — and is safe to run on any org, including production, because it only reads.

## Inputs

```bash
bash scripts/analyze.sh <org-alias> [supervisor_username_or_id]
```

- `org-alias` (required).
- `supervisor_username_or_id` (optional). A Username (`…@…`) or 15/18-char User Id (`005…`). When given, the per-user `CommandCenterForServiceUser` permission is evaluated; when omitted, the permission dimension is reported as not-checked and readiness is org-level only.

## Preconditions and safety