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service-de-channel-settings-configure

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Configure settings on an already-existing Enhanced `MessagingChannel` (any type — WhatsApp, Text/SMS, LINE, Apple, Facebook, EmbeddedMessaging), given its `{CHANNEL_ID}`. Covers five facets: consent (ConsentType + per-language keyword records), automated responses, messaging keywords, session-inactivity timeouts, and pre-chat parameters. Consent + a matching language-keyword record are required for activation's readiness check. TRIGGER when setting or changing settings on a channel that already exists (opt-out keyword, consent type, double opt-in confirmation, initial/help auto-responses, OptIn/OptOut keywords, session-inactivity timeout) — typically between insertion/routing and activation, or on a live channel. DO NOT TRIGGER for creating a new channel (`service-de-channel-create`), deploying a MIAW/EmbeddedMessaging channel from metadata XML (`service-digital-engagement-channel-configure`), setting routing (`service-de-channel-routing-configure`), or activating a channel (`service-de-channel-activate`).

plugins/builder/service-engagement/skills/service-de-channel-settings-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# Configuring Channel Settings

## What this skill does

Configures settings on an **already-existing Enhanced `MessagingChannel`** (identified by `{CHANNEL_ID}`), for any message type. It groups five facets; you only run the ones the caller asks for.

| # | Facet | Write surface | Applies to |
| --- | --- | --- | --- |
| 1 | **Consent** — `ConsentType` + `OptInPrompt`/`DoubleOptInPrompt` on the channel, plus per-language `MsgChannelLanguageKeyword` records | **Data/SObjects API** (`sf data update/create record`) | all Enhanced types |
| 2 | **Automated responses** — `<automatedResponses>` (initial, agent-engaged/-ended, opt-in prompt/confirmation, help, opt-out, inactive/idle) | **Metadata API** deploy | all Enhanced types |
| 3 | **Messaging keywords** — `<messagingKeywords>` (OptIn/OptOut/Help keyword groups per language) | **Metadata API** deploy | all Enhanced types |
| 4 | **Session inactivity** — `endUserIdleTimeOut`, `endUserIdleAction`, `endInactiveSessionTimeOut`, `isAgentMessageResetInactivityEnabled` | **Metadata API** deploy | **MIAW-only** (reset-flag also Apple/Facebook) |
| 5 | **Pre-chat parameters** — `<customParameters>` / `<standardParameters>` | **Metadata API** deploy | **MIAW pre-chat only** (rare) |
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