Individual skill

service-itsm-slack-itservice-configure

Configure the "Set Up Self Service for Employees on Slack" / "Slack for Employee Service" checklist for Employee Service (ITSM) on Slack — the employee side, covering the Slack for Employee Service org preference, Employee Slack Notifications permission-set assignment, employee portal (Digital Experience site) enablement/selection, and connecting Slack to a Preferred Digital Experience Site. Use this for: 'set up Slack for Employee Service', 'assign Employee Slack Notifications permission set', 'manage user access for Slack employee service', 'select a preferred digital experience site for Slack', 'set up self service for employees on Slack', or any request to complete the IT Service / Employee Service half of the Slack ITSM Go page checklist. DO NOT TRIGGER for the Microsoft Teams equivalents (service-itsm-teams-itservice-configure) or for turning ITSM notification preferences on or off.

skills/service-itsm-slack-itservice-configure/SKILL.md

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Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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engineering Derived category

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SKILL.mdcore · 23,748 bytes
references/connect-agentforce-to-slack.mddoc · 10,759 bytes
references/manage-slack-connection.mddoc · 4,474 bytes
references/manage-user-access.mddoc · 7,354 bytes
references/record-visibility.mddoc · 4,462 bytes
references/site-membership-verification.mddoc · 8,028 bytes
scripts/classify-user-access.mjsruns · 6,030 bytes

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# Set Up Self Service for Employees on Slack (Employee Service / ITSM)

Complete the **"Set Up Self Service for Employees on Slack"** checklist group — the employee side of
Employee Service (ITSM) on Slack, so employees can create and manage their own tickets from Slack. Every
operation dispatches through **headless-360**.

> **Execute one step at a time.** These are real state-changing writes — run one operation, confirm it
> succeeded, then proceed. Don't batch setup calls into one parallel block.

> **Step 1 is a blocking gate.** The Slack↔Salesforce connection request is Slack-admin-side. Every run,
> display the Step 1 block and **STOP until the user confirms the request was sent** — no API call (not
> even reads) before that. If unconfirmed, Slack setup is **not** done.

> **Speak plainly; keep internals in reasoning.** Never surface tooling names, raw error codes, internal