Individual skill

service-omni-presence-user-config-deploy

Use to deploy an Omni PresenceUserConfig (presence configuration) as one whole-record Metadata write with the decline/ACW fields set consistently: Auto-Accept off, Decline on, Decline Reason on (with a PresenceDeclineReason deployed in the same package), and an After-Conversation-Work wrap-up timer. Agents are assigned by username. Idempotent via the Metadata API files[].state signal. Triggers: create presence configuration, enable decline + decline reason + ACW wrap-up timer for agents, assign presence config to users. Do not use for ServicePresenceStatus (separate skill), for permission-set access to statuses, or to set the channel-level ACW timer on a ServiceChannel.

plugins/builder/service-omni/skills/service-omni-presence-user-config-deploy/SKILL.md

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Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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SKILL.mdcore · 5,601 bytes
references/api-notes.mddoc · 3,097 bytes
scripts/deploy-and-report.shruns · 12,912 bytes
scripts/tests/_bootstrap.pyruns · 4,420 bytes
scripts/tests/test_presence_user_config_contracts.pyruns · 6,082 bytes

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# service-omni-presence-user-config-deploy

Deploy an Omni **PresenceUserConfig** (the "presence configuration" that governs how work is offered to agents) together with the **PresenceDeclineReason** it references, in one atomic Metadata API package. The decline / auto-accept / decline-reason / ACW fields have cross-field validators — enabling Decline requires Auto-Accept off, Decline Reason requires Decline on, and the ACW timer must be paired with its max time — so they can only be set correctly as a **single whole-record write**, not field-by-field. This skill encodes that consistent record and assigns it to the given agents. It runs after `service-omni-agent-users-create` / `service-omni-presence-status-deploy` and is invoked by `service-omni-channel-setup-coordinate` as a rep-experience step.

## Inputs

```bash
bash scripts/deploy-and-report.sh <org-alias> [config_developer_name] [agent_usernames_csv]
```

- `org-alias` (required).
- `config_developer_name` (optional, default `Omni_Demo_Presence_Config`).
- `agent_usernames_csv` (optional). Comma-separated Usernames (`…@…`) and/or 15/18-char User Ids (`005…`) to assign; Ids are resolved to usernames (metadata assigns by username). May also be set via `AGENT_USERNAMES_CSV`. Empty → the config deploys with no user assignments.