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service-omni-attribute-routing-configure

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Use to manage Omni-Channel attribute-based routing rules through the Tooling API. TRIGGER when: list attribute-routing rules, inspect a WorkSkillRouting rule, create an inactive routing rule, add a field-to-skill mapping, activate a complete routing rule, deactivate a routing rule, or delete a routing rule or attribute. Do not use to create agent skills or routing flows.

skills/service-omni-attribute-routing-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# service-omni-attribute-routing-configure

Manage the full `WorkSkillRouting` and `WorkSkillRoutingAttribute` lifecycle using the approved Tooling API contract. Create rules inactive, add all mappings, and activate only after at least one mapping exists.

## Usage

```bash
bash scripts/configure-and-report.sh <org> list
bash scripts/configure-and-report.sh <org> get <rule-id>
bash scripts/configure-and-report.sh <org> create <developer-name> <label> <related-entity>
bash scripts/configure-and-report.sh <org> add-attribute <rule-id> <Entity.Field> <value> <skill-id> <level> <related-entity> [additional] [priority]
bash scripts/configure-and-report.sh <org> set-active <rule-id> true|false
CONFIRM_DELETE=1 bash scripts/configure-and-report.sh <org> delete-attribute <attribute-id>
CONFIRM_DELETE=1 bash scripts/configure-and-report.sh <org> delete-rule <rule-id>